12 posts categorized "Resident Relations"

11/27/2012

Helping Your Residents Through the Holidays

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If life were like a movie, we’d all be spending the holidays with family and friends, meals together would be four course extravagant affairs, and we’d always have a party to attend. Unfortunately, for many the holidays can bring added stress and even depression. Community Managers are not supposed to be therapists and we realize the clubhouse is not meant to act as group therapy.  However, there are some simple things you can do on site to help your residents who may not experience the lifetime movie version of the holidays just make it through to the New Year.

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07/08/2011

Helping residents save by adding amenities and events

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Summer is in full swing and unfortunately so is the rise of food and gas prices.  Your residents are going to be feeling the pinch like everyone else in the country. One of the ways you can help them, is to provide some money saving opportunities they may have capitalized on if they were a homeowner.

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06/10/2011

Grace Hill OnAir with Kara Rice Episode Two

This episode of Grace Hill OnAir features Kara Rice speaking with Doug Miller, founder of Satisfacts, about a fascinating study he is spearheading called Inside the Head of Today's Online Renter -- Behaviors, Preferences and Implications.

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04/05/2011

5 Keys to Resident Retention - The Jackie Ramstedt Webinar

Please enjoy the hugely popular Jackie Ramstedt webinar on Resident Retention. Special thanks to AppFolio for making it happen and cohosting with us!

02/24/2011

Random Ramblings

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Ever have a day when you have one idea after another and by the next day you seem to have forgotten them all?  Well, we wrote some of ours down and thought the blog would be a good place for them.

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01/12/2011

Empowered Employees

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We stumbled across this gem from Kristina Allen and we found her simple yet eloquent discussion on empowered employees worth sharing. We'll link the original post at the bottom.

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12/15/2010

Making an Apartment Feel Like Home

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One of the most common complaints with apartment living is the reference to living in a “box”, a plain beige box.

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12/09/2010

Resident Services for Winter

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Following up on Mark Cukro's Winter Tips in our last post, we thought we'd share some ideas for winter resident services.

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12/08/2010

Tips for the Winter Season

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Our good friend Mark Cukro at Service Team Training just shared his Tips for the Season with us from his training materials and newsletter.   They are so good, we had to pass along.

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11/30/2010

Harassment Free Holidays

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We love this piece by Michele Eby and thought it was worth sharing. Enjoy!

Snowflakes, wreaths, family dinners, gift baskets and company parties…it’s beginning to look a lot like the holiday season. Because we have more opportunities to socialize in the office, there are also more opportunities for potential misunderstanding - and harassment - in the workplace.

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